Terms & Conditions

01. Our services

We provide digital services including website and software development, mobile app development, SaaS and AI solutions, eCommerce, design, video and animation, and digital marketing. The exact scope, deliverables, timelines, and fees for each project are set out in a written proposal, quotation, or agreement (the "Project Agreement"). If the Project Agreement conflicts with these Terms, the Project Agreement applies.

02. Use of the website

You agree not to:

• Use the Website for any unlawful or fraudulent purpose.
• Try to gain unauthorised access to the Website, its servers, or related systems.
• Upload or send viruses, malware, or any harmful code.
• Copy, scrape, or reuse Website content without our written permission.
• Submit false or misleading information through our forms.

03. Quotations and project scope

Quotations are valid for 30 days unless they say otherwise. Work begins once the Project Agreement is accepted and any required advance payment is received. Requests outside the agreed scope are treated as change requests and may affect the price and timeline. We will confirm any changes with you in writing before going ahead.

04. Fees and payment

• Fees are in UAE Dirhams (AED) unless stated otherwise, and exclude VAT, which is added where applicable.
• Projects are usually billed as an advance payment followed by milestone payments, as set out in the Project Agreement.
• Invoices are due within 7 days of the invoice date unless agreed otherwise.
• We may pause work on a project if payments are overdue. Timelines are extended by the length of the pause.
• Recurring services, such as hosting, maintenance, and marketing retainers, are billed in advance for each billing period.

Refunds are covered by our Refund Policy.

05. Client responsibilities

To deliver on time, we rely on you to provide content, feedback, approvals, access, and materials promptly. Delays on your side may extend the timeline. You confirm that any content, logos, images, or materials you give us are yours to use, and that they do not infringe anyone else's rights.

06. Intellectual property

All content on the Website, including text, graphics, logos, and design, belongs to Savtech Digital AE or its licensors and is protected by intellectual property laws.

Once we receive full payment for a project, ownership of the final deliverables created specifically for you passes to you. We keep ownership of our pre-existing tools, code libraries, frameworks, and know-how, and grant you a non-exclusive licence to use them as part of your deliverables. Third-party software, fonts, plugins, and stock assets remain subject to their own licences.

Unless you ask us not to, we may show completed work in our portfolio and marketing materials. We never disclose confidential information.

07. Confidentiality

Both parties agree to keep each other's confidential business information private and to use it only for the project. This does not apply to information that is already public or that must be disclosed by law.

08. Warranties and support

We carry out our services with reasonable skill and care. After launch, we fix defects in the work we delivered, at no extra cost, for the support period stated in the Project Agreement. This does not cover problems caused by changes made by you or a third party, third-party services, or hosting outside our control. Except as stated in these Terms, the Website and our services are provided "as is", without warranties of any kind.

09. Limitation of liability

To the extent permitted by law, Savtech Digital AE is not liable for any indirect, incidental, or consequential loss, including loss of profit, revenue, data, or business opportunity. Our total liability for any claim relating to a project is limited to the fees you paid us for that project.

We do not guarantee specific business results, such as search rankings, traffic, leads, or sales, because these depend on factors outside our control.

10. Termination

Either party may end a project with written notice as set out in the Project Agreement. If a project ends early, you pay for the work completed up to the termination date, and we hand over the completed work once that payment is received. We may suspend or end services immediately if these Terms are seriously breached.

11. Governing law

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute will first be discussed in good faith. If it cannot be resolved, it will be referred to the courts of Dubai.

12. Changes to these terms

We may update these Terms from time to time. The latest version will always be on this page. If you continue to use the Website or our services after a change, you accept the updated Terms.

13. Contact us

If you have any questions about this policy, please contact us:

• Email: [email protected]
• Phone: +971 56 982 7999
• Address: 697-0, Hor Al Anz, Dubai, UAE