Privacy Policy

01. Information we collect

We collect information you give us directly, and some information automatically when you use the Website:

• Contact details you submit through our forms, such as your first and last name, email address, phone number, and company name.
• Project information you choose to share, such as your project brief, budget range, and requirements.
• Messages and chat transcripts when you contact us by email, phone, WhatsApp, or live chat.
• Technical information such as your IP address, browser type, device, pages visited, and time spent on the Website.
• Billing information needed to invoice you once you become a client.

We do not knowingly collect sensitive personal data, and we do not collect information from children under 18.

02. How we use your information

We use your personal information to:

• Respond to your enquiries and provide consultations, proposals, and quotations.
• Deliver, manage, and support the services you engage us for.
• Send invoices, process payments, and keep business records.
• Improve the Website, our services, and the experience we offer.
• Send updates about our services where you have agreed to receive them. You can opt out at any time.
• Protect the Website against fraud, abuse, and security threats, and meet our legal obligations.

03. Cookies and analytics

The Website uses cookies and similar technologies to keep it working and to understand how visitors use it. We use Google Analytics to measure traffic and usage, and a live chat service to answer your questions in real time. These providers may set their own cookies and process technical data on our behalf.

You can block or delete cookies in your browser settings. Some parts of the Website may not work properly if you do.

04. How we share your information

We do not sell or rent your personal information. We share it only when needed, with:

• Service providers who help us run our business, such as hosting, CRM, analytics, live chat, email, and payment providers. They may only use your data to provide services to us.
• Professional advisers such as lawyers, accountants, and auditors.
• Authorities, regulators, or courts when the law requires it, or to protect our rights, property, or safety.
• A buyer or successor if our business is merged, acquired, or restructured.

Some of these providers may store data outside the UAE. When this happens, we take reasonable steps to make sure your data stays protected.

05. Data retention

We keep personal information only for as long as we need it for the purposes in this policy, including to meet legal, accounting, and reporting requirements. Enquiries that do not become projects are usually deleted or anonymised within 24 months.

06. Data security

We use reasonable technical and organisational measures to protect your personal information from loss, misuse, and unauthorised access. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

07. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information or restrict how we use it.
• Object to processing, including for direct marketing.
• Withdraw consent at any time, where we rely on your consent.

To make a request, email [email protected]. We may need to verify your identity before we respond.

08. Third-party links

The Website may link to other websites and social media pages. We are not responsible for their content or privacy practices, so please read their privacy policies.

09. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

10. Contact us

If you have any questions about this policy, please contact us:

• Email: [email protected]
• Phone: +971 56 982 7999
• Address: 697-0, Hor Al Anz, Dubai, UAE