Does Your Business Need a Custom CRM or Can You Use an Existing One?
Eighteen months ago, you subscribed to a CRM solution. Eighteen months ago, you set it up. Eighteen months ago, you got the whole team trained on it. For the first few months, things were fine. But then things changed. You had your team maintain their own spreadsheets since the CRM report did not have the […]
How Can a CRM Help Small Businesses Manage More Customers?
You started small, just some clients, a notebook, a WhatsApp chat group, and a spreadsheet that kept track of everything. It worked, but suddenly business began booming. More leads were rolling in. Customers needed follow-ups. Information was accumulating. The notebook was no longer sufficient, the spreadsheet went haywire, and all those WhatsApp messages got buried […]
Does Your Business Need a Custom CRM or Is Off-the-Shelf Software Enough?
You now have a larger team, an ever-growing number of customers, and a sales process that is becoming increasingly difficult to keep organized. You are told that you should implement a CRM system. So you do just that, choosing a widely-used one and setting it up in a weekend, but after a month, you start […]